People work hard all year to go on a vacation. Even though there are some amazing deals around, a decent vacation can still cost quite a lot of money. Thanks to the internet, it is now possible to not only search for the best prices on airlines and hotels, but it is also easy to check the online reviews. Although these reviews are great to help the general public select the best airline and hotel for themselves, reviews are not always helpful to the hotels. One common area of grievance is the bathrooms, and so it is a good idea for hotel owners to stay on top of renovations.
A quick search on any of the leading travel sites will offer plenty of reviews. For hotel owners it is important to keep an eye on what people are saying about their own accommodation. Most sites give the right to reply for owners, but the actual review itself is unlikely to be removed. The solution to this problem, as bad reviews do cost business, is to ensure that any problems that arise are dealt with straight away to the customer’s satisfaction. Better still, ensure that all problems are fixed before a customer can complain.
Of course, not all bathroom problems can be foreseen, so as soon as one is reported the hotel must make sure that it is repaired quickly. Common complaints by customers are dirt, cobwebs, stains, mold, leaks, and smells. Having the bathrooms renovated on a regular basis prevents most of these, and the cost will be paid for by more positive reviews on the internet. A clean and good looking bathroom goes a long way with customer satisfaction, and this can see them return in the future.
Perth, WA, Australia
Tel: +61 (451) 876-9815 Fax: +61 (451) 845-9238